To set up your account with Sedera, you will need the email you use to enroll on the Optima Portal:
For Existing Members: memberservices@sedera.com or (855) 973-3372
Sedera Members are cash-pay patients, which means you pay your health care and medical care providers directly. This allows you to maintain a direct relationship with your caring professionals, free of third parties.
Sedera’s Member Advisors and Needs Coordinators are available and happy to assist Members in locating high-quality medical providers, answer questions or help with claims. If you have questions, please call a Sedera Member Advisor at 855-973-3372 or email memberservice@sedera.com
How to File for a Need: For Medical Bills to be considered for sharing amongst the Community, you must submit itemized invoices. Be sure to ask your provider for an itemized statement when receiving medical care. Medical bills can be submitted to a Needs Case through your Member Portal within 6 months of the Date of Service. Once all required information has been received, bills are typically shared within 14-21 days, unless negotiation is required.
Acceptable itemized invoices must include:
- Provider information (name, address, phone)
- Patient Name
- Date of Service(s)
- Itemized description of medical services rendered
- Original amount charged
- Discounts, if any
- Proof of patient payments, if any