The Best way to access your coverage under this program is by Downloading the
Allyhealth App: https://www.allyhealth.net/getapp/
Before you can utilize these services you must register your account, during this process you will also be able to add family members at NO additional cost.
While the App is the preferred method to Register and Access coverage, you do also have the option to access these services online: www.activate.allyhealth.net or by phone 888-565-3303. When calling in you may need to specify that your program is with Allyhealth.
Your coverage allows for UNLIMITED FREE calls to speak to a physician that can then prescribe medicine if necessary and they will then call that prescription in to the pharmacy of your choice.
The Best way to access your coverage under this program is by Downloading the
Allyhealth App: https://www.allyhealth.net/getapp/
Before you can utilize these services you must register your account, during this process you will also be able to add family members at NO additional cost.
While the App is the preferred method to Register and Access coverage, you do also have the option to access these services online: www.activate.allyhealth.net or by phone 888-565-3303. When calling in you may need to specify that your program is with Allyhealth.
Your coverage under the Telemedicine benefit allows for UNLIMITED FREE calls to speak to a physician that can then prescribe medicine if necessary and they will then call that prescription in to the pharmacy of your choice. The Teletherapy/Mental Health benefit provides up to 10 Free visits for your household to speak with a licensed therapist, counselor, or behavioral health specialist for continued long term counseling sessions.
The Best way to access your coverage under this program is by Downloading the
Allyhealth App: https://www.allyhealth.net/getapp/
Before you can utilize these services you must register your account, during this process you will also be able to add family members at NO additional cost.
While the App is the preferred method to Register and Access coverage, you do also have the option to access these services online: www.activate.allyhealth.net or by phone 888-565-3303. When calling in you may need to specify that your program is with Allyhealth.
Your coverage under the Telemedicine benefit allows for UNLIMITED FREE calls to speak to a physician that can then prescribe medicine if necessary and they will then call that prescription in to the pharmacy of your choice. The Virtual Primary Care benefit provides unlimited access to an ongoing physician dedicated to understanding your needs. Annual Wellness Health Risk Assessment with FREE Lab work once per year, Easy Maintenance Drug Management with just a phone call for refills, Specialist Referrals, typical primary care service from the comfort of your home. Our Dermatology service provides easy access for expedited diagnosis and treatment, significantly lower wait times to access to a dermatologist, Review of provided imagines of potential issues within 72 hours.
The Best way to access your coverage under this program is by Downloading the
Allyhealth App: https://www.allyhealth.net/getapp/
Before you can utilize these services you must register your account, during this process you will also be able to add family members at NO additional cost.
While the App is the preferred method to Register and Access coverage, you do also have the option to access these services online: www.activate.allyhealth.net or by phone 888-565-3303. When calling in you may need to specify that your program is with Allyhealth.
Your coverage under the Telemedicine benefit allows for UNLIMITED FREE calls to speak to a physician that can then prescribe medicine if necessary and they will then call that prescription in to the pharmacy of your choice. The Teletherapy/Mental Health benefit provides up to 10 Free visits for your household to speak with a licensed therapist, counselor, or behavioral health specialist for continued long term counseling sessions. The Virtual Primary Care benefit provides unlimited access to an ongoing physician dedicated to understanding your needs. Annual Wellness Health Risk Assessment with FREE Lab work once per year, Easy Maintenance Drug Management with just a phone call for refills, Specialist Referrals, typical primary care service from the comfort of your home. Our Dermatology service provides easy access for expedited diagnosis and treatment, significantly lower wait times to access to a dermatologist, Review of provided imagines of potential issues within 72 hours.
The Best way to access your coverage under this program is by Downloading the
Allyhealth App: https://www.allyhealth.net/getapp/
Before you can utilize these services you must register your account, during this process you will also be able to add family members at NO additional cost.
While the App is the preferred method to Register and Access coverage, you do also have the option to access these services online: www.activate.allyhealth.net. The APP is the preferred method to access, but you can access the EAP via phone, 888-388-0397 or Health and Wellness 888-975-9355.
The EAP is meant to provide you with instant access to in the moment stresses that can provide you with one on one counseling. There is also a Concierge service for Child and Elder Care Resources, Legal and Financial Assistance and Library of Resources available on the app. The program allows up to 3 sessions per issue for the Short Term Counseling. The program also provides Health and Wellness Coaching with the ability to provide you with a customized wellness and action plan to help reach our goals. Eligible for up to 6 sessions per family member, per wellness goal, per year.
MyBenefits with Metlife- Online Portal
When to File a Claim: After you or your covered dependents receive services as a result of an accident
How to File a Claim: Easiest option is to register Online at www.mybenefits.metlife.com or on the Metlife Mobile App. In order to register online you will need to locate the Employer or Association which is “Optima Payroll Services Corp., As Trustee of the Mulitple Em” and will click to Register. You will then need to locate your policy to file a claim which will require you to upload your medical documentation to support your claim. You can also call the Claims Department 866-626-3705 available Monday through Friday 7am – 7pm CST.
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. The easiest way to review your claim status is through the www.mybenefits.metlife.com website.
When to File a Claim: After a Physician has diagnosed you or a covered dependent with a covered illness or after you or a covered dependent have undergone a health screening - $50 benefit.
How to File a Claim: Easiest option is to register Online at www.mybenefits.metlife.com or on the Metlife Mobile App. In order to register online you will need to locate the Employer or Association which is “Optima Payroll Services Corp., As Trustee of the Mulitple Em” and will click to Register. You will then need to locate your policy to file a claim which will require you to upload your medical documentation to support your claim. You can also call the Claims Department 866-626-3705 available Monday through Friday 7am – 7pm CST.
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. The easiest way to review your claim status is through the www.mybenefits.metlife.com website.
IN-Network Coverage: The CCA Global Partners plan uses the Metlife PDP Plus Network. If you are able to use an IN Network provider the coverage for the 2 plans is identical. The High Plan provides you with greater coverage when NOT using a network provider. Please use this link to do a Search for IN Network Providers: https://providers.online.metlife.com/findDentist?searchType=findDentistMetLife
Out of Network Coverage: The High plan provide 90% UCR OUT of NETWORK coverage which means that you will be covered as the plans indicates as long as the dentist you are working with does not charge more than what 90% of dentist in the area charge. So under this plan you are able to use ANY DENTIST regardless of them being in the Metlife network and receive full coverage (100%, 80%, 50%). The LOW plan is a MAC plan, which means that out of network dentists, while still covered, will be paid based off a fee schedule set by the carrier. So if you are on the LOW plan and go out of network you will have overage fees to pay.
Registering with Metlife- When registering online with Metlife you will choose the Employer: CCA Global Partners.- Online will provide you access to ID cards, Account and Claim Information. Metlife does not provide ID cards in the mail but can get them online or below. Metlife uses the subscriber’s social as the ID number.
IN-Network Coverage: The Optima Trust Dental plan uses the Metlife PDP Plus Network. Coverage for services are best priced when using an IN Network provider. Please use this link to do a Search for IN Network Providers: https://providers.online.metlife.com/findDentist?searchType=findDentistMetLife
Out of Network Coverage: Both the High and Medium plan provide 90% UCR OUT of NETWORK coverage which means that you will be covered as the plans indicates as long as the dentist you are working with does not charge more than what 90% of dentist in the area charge. So under these plans you are able to use ANY DENTIST regardless of them being in the Metlife network and receive full coverage(100%, 80%, 50%). The LOW plan is a MAC plan, which means that out of network dentists, while still covered, will be paid based off a fee schedule set by the carrier. So if you are on the LOW plan and go out of network you will have overage fees to pay.
Registering with Metlife- When registering online with Metlife you will choose the Employer: Optima Payroll Services Corp.- Online will provide you access to ID cards, Account and Claim Information. Metlife does not provide ID cards in the mail but can get them online or below. Metlife uses the subscriber’s social as the ID number.
Optima R&C 1000 Benefit Summary
Optima R&C 1500 Benefit Summary
Optima MAC 1000 Benefit Summary
MetLife-$1,000-Certificate-Book
When to File a Claim: After you or a covered dependent have had a hospital stay or receive services performed as the result of a covered illness or injury
How to File a Claim: Easiest option is to register Online at www.mybenefits.metlife.com or on the Metlife Mobile App. In order to register online you will need to locate the Employer or Association which is “Optima Payroll Services Corp., As Trustee of the Mulitple Em” and will click to Register. You will then need to locate your policy to file a claim which will require you to upload your medical documentation to support your claim. You can also call the Claims Department 866-626-3705 available Monday through Friday 7am – 7pm CST.
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. The easiest way to review your claim status is through the www.mybenefits.metlife.com website.
How to Setup Your Account: Start at https://my.aura.com/start- Click “Get Started”. You will then add your necessary information to begin your access with Aura. Active and utilize additional features, view alerts & set your contact preferences, add members to a family plan.
You may want to download the Aura App for easy convenient access to your features:
Google Play: https://play.google.com/store/
Apple: https://apps.apple.com/us/app/
Have Questions: Contact Aura’s Customer Service available 24/7: 844-931-2872
Metlife Aura ID Theft Set up Sheet
How to Setup Your Account: Start at https://members.legalplans.com
Eligibility ID
When creating an account you will then be assigned an Eligibility ID: This is the ID that will be used to provide proof of enrollment when accessing services. It is a 9 digit alphanumeric identifier that can be found at the top right (dropdown menu under My Account).
Using your Plan
Once we confirm your eligibility, you will have access to a guided process to see your coverages and be connected to an attorney to help you with your legal issue. After you select an attorney to help you with your issue, we will send you an email with the attorney’s contact information. All you need to do after that is call the attorney to discuss your issue or make an appointment.
Adding Dependents
Under account settings, go to “Manage Dependents”, click on invite dependents, add their email and confirm their relationship. Dependents will receive an email with instructions on how to create their online account.
For Help Setting up Your Account: Call 800-821-6400
How to Find an Attorney
Visit members.legalplans.com- Search by Zip Code, Experience, Specialty, or other filters. Or Call the Client Service center to speak with a representative that can match you up with the right attorney. 800-821-6400.
Make An Appointment
Call the attorney directly after searching the website to set up a phone or in person meeting. Call Client Service Center to schedule the appointment for you. 800-821-6400
NO LIMITS on the number of times you can use this benefit.
- Member Portal
- Get in Touch [For Voluntary, please call 1-800-929-1492] [For Employer Paid, please call 1-800-300-4296]
- File a Claim
- More Information About your Benefits
Claim Form - Attending Physician Claim Form - Employer Claim Form - Employee
Plan Summary - $5k - English Plan Summary - $5k - Spanish
Plan Summary - $8,667 - English Plan Summary - $8,667 - Spanish
Coverage for the Metlife Pet Insurance through Optima Payroll Services Corp. is set up directly with Metlife. All payments are set up directly with Metlife when you sign up.
To Sign up for coverage: https://quote.
Customer Support- Download the Metlife Mobile App- The BEST option to provide you with all the information and resources you may need to know about your Policy- Download it TODAY!
Apple App Store: https://apps.apple.com/us/app/
Google Play Store: https://play.google.com/store/
On the Mobile App:
- Access your Policy Information
- Submit and Track Claims
- Upload and View your Pet’s Health Records
- Access Live 24/7 Telehealth Concierge Services
- Find Nearby Pet Services- Emergency Rooms and Groomers
Call Customer Support: 866-937-7387 – Questions on your Policy, Claims, or Billing
SUBMITTING A CLAIM – 80% of Claims are processed within 5 days
3 Options to Submitting a Claim
- Mobile App
- Online
- Email: pet_submit_claim@metlife.com – if sending an email please also include your policy number.
How to File a Claim- Items you will need
- Veterinary Medical Records (SOAP Notes) from Incident
- Itemized Invoice from Incident
- If this is your first claim, they will need the last 12 months of medical records on your pet.
- See attached Claims Flyer for additional Information on those that have a Waiver of Pre existing Conditions due to having prior Pet Insurance. (12 month waiting period on preexisting conditions)
Once the Claim is Filed
- You will receive a receipt from Metlife that they have received your documents
- You can track the Claim Progress through the Mobile App, Online, or calling 866-937-7387
- During this process the Status will be “Reviewing”
Claim Has Been Received
- You will receive an email stating the your claims has been received.
- During this part of the process the claims Status will be “Processing”
If additional Information is Needed- Unable to Process Claim
- Metlife will reach out with a series of 4 emails to both you and your Veterinarian Provider over a period of 10 days
- During this stage the Status will be “ Processing on Hold”
- If they unable to get the information required within the 10 day period, the claim will be closed and an email will be sent notifying you of this decision. They will also send in the mail a Full Explanation of Benefits (EOB)- Only 2% of claims are closed due to missing information
- If after the 10 days the information is not received the Status will be “Completed”
- Your Claim can be Reopened when the requested information is received.
Once All Information is Received
- You will receive an email with the Outcome (approved, denied, or applied to your deductible). You will also receive a Full Explanation of Benefits (EOB) through email and mail and will also be available online or through the mobile App. 80% of claims are processed within 5 days.
- During this Stage the Status will be “Completed”
- Member Portal
- Get in Touch [For Voluntary, please call 1-800-929-1492] [For Employer Paid, please call 1-800-300-4296]
- File a Claim
- More Information About your Benefits
Claim Form How to File - Paper Claim How to File - Online How to File - Phone
Plan Summary - 7-7 - English Plan Summary - 7-7 - Spanish
Plan Summary - 14-14 - English Plan Summary - 14-14 - Spanish
Certificate Booklet - Gross Up Certificate Booklet - Noncontributory Certificate Booklet - Contributory
Claim Form Certificate Booklet
Plan Summary - $10k - English Plan Summary - $10k - Spanish Plan Summary - $50k - English
Plan Summary - $50k - Spanish Plan Summary - $100k - English Plan Summary - $100k - Spanish
Plan Summary - $200k - English Plan Summary - Voluntary - English Plan Summary - Voluntary - Spanish
IN-Network Coverage: The CCA Global Partners Vision plan uses the Davis Vision Network. Coverage for services are best priced when using an IN Network provider. Please use this link to do a Search for IN Network Providers: https://mymetlifevision.com/find-provider-location-internal.html. For online orders VSP Vision is IN Network with Eyeconic, www.eyeconic.com
Registering with Metlife- When registering online with Metlife you will choose the Employer: CCA Global Partners.- Online will provide you access to ID cards, Account and Claim Information. Metlife does not provide ID cards in the mail but can get them online or below. Metlife uses the subscriber’s social as the ID number.
IN-Network Coverage: The Optima Trust Vision plan uses the Davis Vision Network. Coverage for services are best priced when using an IN Network provider. Please use this link to do a Search for IN Network Providers: https://idoc.metlife.com/members/MetLife/FindAProvider/Index. For online orders Davis Vision is IN Network with 1800 Contacts, Warby Parker, Glasses.com, Visionworks, Befitting.
Registering with Metlife- When registering online with Metlife you will choose the Employer: Optima Payroll Services Corp.- Online will provide you access to ID cards, Account and Claim Information. Metlife does not provide ID cards in the mail but can get them online or below. Metlife uses the subscriber’s social as the ID number.
When to File a Claim: After you or your covered dependents receive services as a result of an accident
How to File a Claim: Easiest option is to call the Claims Department 866-547-4205 available Monday through Friday 8am – 6pm EST.
Or: Online at TheHartford.com/benefits/
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. Hartford’s goal is to provide you with benefits you are entitles to as quickly as possible. Once approved average turnaround time to be paid is 3-10 business days. For claims status you can call the Claims Department 866-547-4205 or go online TheHartford.com/benefits/
When to File a Claim: After a Physician has diagnosed you or a covered dependent with a covered illness or after you or a covered dependent have undergone a health screening - $50 benefit.
How to File a Claim: Easiest option is to call the Claims Department 866-547-4205 available Monday through Friday 8am – 6pm EST.
Or: Online at TheHartford.com/benefits/
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. Hartford’s goal is to provide you with benefits you are entitles to as quickly as possible. Once approved average turnaround time to be paid is 3-10 business days. For claims status you can call the Claims Department 866-547-4205 or go online TheHartford.com/benefits/
When to File a Claim: After you or a covered dependent have had a hospital stay or receive services performed as the result of a covered illness or injury
How to File a Claim: Easiest option is to call the Claims Department 866-547-4205 available Monday through Friday 8am – 6pm EST.
Or: Online at TheHartford.com/benefits/
Forms you May Need: Emergency Room, Urgent Care, Physician Visit or hospitalization discharge papers; exam, lab or test results/reports; physician notes; Explanation of Benefits (EOBs) from your health insurance provider; itemized medical or hospital bills; or medical records
Once a Claim is Filed: The Claims Department will review all items and contact you with any questions or request additional information if needed. Hartford’s goal is to provide you with benefits you are entitles to as quickly as possible. Once approved average turnaround time to be paid is 3-10 business days. For claims status you can call the Claims Department 866-547-4205 or go online TheHartford.com/benefits/
When to File a Claim: Your policy has a 180 Waiting Period, if you have been absent from work please call to be advised when to file a claim.
How to File a Claim: Call 888-301-5615 8am-8pm EST
Information you May Need: Name, Address, Other Key Personal Information, Last Day Worked, Your treating Physician Name, Address, Phone and fax number.
Once a Claim is Filed: You may be contacted by the claims department for additional information, their goal is to make this a smooth and hassle-free a process as possible.
When to File a Claim: Your policy has a either a 7 or 14 day Waiting Period, if you have been absent from work please call to be advised when to file a claim.
How to File a Claim: Call 888-301-5615 8am-8pm EST
Information you May Need: Name, Address, Other Key Personal Information, Last Day Worked, Your treating Physician Name, Address, Phone and fax number.
Once a Claim is Filed: You may be contacted by the claims department for additional information, their goal is to make this a smooth and hassle-free a process as possible.
When to File a Claim: When a covered person has passed away.
How to File a Claim: Call Optima 585-506-4000 or email info@optimabenefitsgroup.com
Information you May Need: Death Certificate
Once a Claim is Filed: You may be contacted by the claims department for additional information, their goal is to make this a smooth and hassle-free a process as possible.
Whole Life
Your Mass Mutual Whole Life Insurance Policy has the following features:
- Permanent Insurance
- Builds Cash Value
- Guaranteed NO Price Increases
- Guaranteed NO Reduction in Benefit
- Can pay a Dividend
- Accelerated Benefit if Terminally Ill
Mass Mutual Account Set up – https://massmutual.ins-portal.
Mass Mutual Registration - Certificate Owner Portal Guide
Life Insurance Service Request Form
INTRODUCING GLICRX
Optima is proud to announce we have exclusive access to GlicRx!
GlicRx provides a free discount card that saves people up to $95* off eligible brand and generic medications at pharmacies including CVS, Walgreens, Rite Aid, and many more. It provides a huge relief for people who don’t have prescription coverage, are underinsured or who have high co-pays.
As one of our valued users/members/customers, you have exclusive access to these discounts through the GlicRx website and mobile app. Visit the GlicRx website or mobile app via the links below to sign up and search for discounts near you!
Download your GlicRx discount card here.
BGRX101 (website): https://applink.glicrx.com/CSFR50wzSzb
BGRX102 (app): https://applink.glicrx.com/MKTw1fBzSzb
GlicRx provides a free discount card that saves people up to $95* off eligible brand and generic medications at pharmacies including CVS, Walgreens, Rite Aid, and many more. It provides a huge relief for people who don’t have prescription coverage, are underinsured, or who have high co-pays.
The GlicRx Prescription Savings Program is not insurance.
How It Works
Step 1: Take a card today
Step 2: Show pharmacist your card at purchase
Step 3: Use discount card to save up to $95*
Discount Figures
When the GlicRx discount rate applies, users experience:
- 50% average discount per prescription
- $35 average savings per prescription
Get Started
Visit GlicRx.com or download the app to your smartphone.
To learn more about the GlicRx Prescription Savings Program, including eligible pharmacies, included prescriptions and related pricing, and other important terms and conditions and contact information, contact Optima today!
*Prescription savings vary by prescription and pharmacy, and may reach up to $95 off retail price.